FAQ's

What payment method do you accept?

Saksham Gems accepts Debit Cards, Credit Cards, Cash Cards, Net Banking, PayPal, UPI, Mobile payment, and Cash on Delivery.

Do you offer a COD facility?

Yes, we offer a COD facility.

Do you offer EMI facilities?

No, we do not offer EMI facilities.

How much time does it take to dispatch a loose gemstone?

In metropolitan areas, courier companies usually deliver the merchandise within 1 to 3 days, but in non-metropolitan areas, it takes 4 to 7 days from the date of shipment.

How can I track my order?

You will receive an email from our team with the order tracking ID and web link as soon as the order ships. Using the tracking ID and website provided, you can track your package online. Additionally, you will receive regular updates on your order at the email address you entered.

How do you ensure the quality of your gemstones?

We have a rigorous quality control process in place to ensure that all our gemstones meet the highest standards of quality and authenticity. Our gemstones go through a rigorous testing process for color, clarity, cut, and carat weight, conducted by skilled gemologists.

Can I customize jewelry with your gemstones?

Yes, we offer custom jewelry design services where you can choose your preferred gemstone(s) and design to create a unique piece that reflects your style and personality.

I placed an order, but never received a confirmation email?

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